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Guarantee & Conditions
Guarantee Terms & Conditions
At Lathrun, we stand by the quality and reliability of our water pump solutions. Our guarantee ensures that customers receive products free from defects in materials and workmanship under normal use and service. The terms of the guarantee include specified coverage periods and conditions for claims. Proper installation, maintenance, and usage are required to uphold warranty rights. Any modifications or misuse of the products may void the guarantee. For full details on claim procedures and coverage, please refer to our comprehensive Guarantee Terms & Conditions.
What is Covered by the Standard Guarantee?
Lathrun’s standard guarantee covers the following:
- Repairs or replacement of products due to faulty materials, defective components, or manufacturing defects.
- Functional replacement parts needed to repair a product.
- The costs associated with an approved Lathrun engineer or service agent to perform the necessary repairs.
For full details on coverage and terms, please refer to our Guarantee Terms & Conditions.
What is Not Covered by the Standard Guarantee?
- Transit or delivery damage.
- Accessories or consumable items (e.g., filters, fuses).
- Repairs due to accidental damage, misuse, or unauthorized repair attempts.
- Issues from improper installation or non-residential use (unless agreed).
- Problems from inadequate utility supply (e.g., water or electricity).
- Damage from faulty electrical connections.
- Damage caused by frost, limescale, or saltwater exposure (reduced coverage near coastal areas).
- Liability for financial losses, property damage, or inconvenience related to product failure.
Important Notes
At Lathrun, we strive to provide the highest quality water pump solutions and customer satisfaction. Please keep in mind:
- Proper installation and regular maintenance are essential for optimal performance and to uphold warranty terms.
- Always follow the product’s user manual and installation guide to avoid voiding the guarantee.
- Only authorized Lathrun technicians should perform repairs to maintain the validity of the warranty.
- Ensure that water pumps are used within their specified applications and conditions to prevent damage or reduced efficiency.
- For detailed terms, refer to our Guarantee & Conditions section.
We recommend contacting our support team for any questions or assistance related to installation, use, or service.
FAQ's
Our Client Frequently Asked Questions
At Lathrun, we believe informed clients make confident decisions. That’s why we’ve compiled answers to the most commonly asked questions about our water pump solutions. From product details and installation tips to warranty coverage and maintenance advice, our FAQ section is designed to provide clear and comprehensive information to support your needs. Explore our FAQs and discover why Lathrun is the trusted choice for reliable water management solutions.